01. Data Stewardship & Identity
At Ayka Engitech Pvt. Ltd., we handle not just infrastructure, but the trust of our clients. Our approach to privacy is as rigorous as our engineering standards. This policy explains how we handle your information. We operate within the high-stakes sectors of Defense, Solar, and Infrastructure, where data security is a critical requirement for national and industrial safety.
02. Information Collection & Usage
We collect information only when voluntarily provided for service inquiries or project coordination. This includes:
- »Corporate Identity: Names and contact details for project coordination.
- »Technical Data: Requirements and site specifications for EPC custom solutions.
- »Authentication: Data for partners accessing our EMS and proprietary monitoring dashboards.
- »Cookies: Our website uses cookies to enhance user experience and analyze site traffic. You can manage cookie preferences in your browser settings.
03. Professional Utilization & Security
Your data is used strictly for technical performance and relationship management. We do not engage in data harvesting.
Security: We implement industry-standard measures, including 256-bit SSL/TLS encryption, to protect data during transmission.
Storage: Project-specific data is stored on encrypted, isolated servers to prevent unauthorized access.
Payments: We do not store credit card or bank details. All transactions are processed securely by our payment partner, Razorpay, in compliance with PCI-DSS standards.
04. Third-Party Disclosure
We do not sell, trade, or transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential and comply with the law.
05. Refund, Cancellation, and Shipping
Cancellations: Requests for project cancellation must be submitted in writing within 7 days of the initial agreement. Fees for work already completed are non-refundable.
Refunds: Service refunds are processed on a case-by-case basis. Approved refunds will be credited to the original payment method within 7-10 business days.
Shipping: As AYKA Engitech provides engineering consultancy and digital solutions, no physical shipping is required. Deliverables are shared via secure digital transfer.
06. Grievance Redressal & Contact
In accordance with the Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Company Name: Ayka Engitech Pvt. Ltd.
Attn: Grievance Officer
Registered Office: 18, Rabindra Sarani, near Tea Board of India, Terita Bazar, Poddar Court, Tiretti, Kolkata, West Bengal - 700 001
Email: info@aykaengitech.com
Phone: +91 1800 123 4567
Last Updated: April 1, 2026